Refund & Return Policy

Last updated: November 01, 2026

Every Mimosa is packed with care, and I hope yours brings you joy for years to come. If something isn't quite right, here's how returns and cancellations work.

Your 14-day right of withdrawal

If you buy from Mimosa.pop as a consumer, you have the right to cancel your purchase within 14 days of receiving your order, without giving a reason. This applies to original artworks, art prints, cards and unused gift cards.

To cancel, simply let me know via email within the 14 days. A short message including your order number and the items you wish to return is enough. You may also use the withdrawal form at the bottom of this page, but it is not required.

Returning your item

- Send the item back within 14 days of notifying me of your cancellation.
- Please pack it carefully, preferably in the original packaging. Original artworks are framed and fragile, so use plenty of protective material.
- You are responsible for the cost of return shipping. I recommend a trackable shipment. Larger framed originals may need to be sent as a parcel via Posti or Matkahuolto.
- Items must be returned in the condition you received them. You may of course unpack and look at your artwork as you would in a shop. If an item has been damaged or handled beyond that, I may reduce the refund to reflect any loss in value.

Refunds

- I will refund the price of the item and the original standard shipping cost within 14 days of receiving your cancellation.
- I may hold the refund until the item has arrived back with me, or until you have shown proof that you have sent it, whichever comes first.
- Refunds go to your original payment method. If you paid with a Mimosa.pop gift card, the amount is returned to your gift card.
- Additional costs for an express or premium delivery method you chose are not refunded.

Exceptions

- Commissions and custom artworks are painted to your personal wishes and specifications. Under consumer protection law, the right of withdrawal does not apply to them. Your rights regarding defects (see below) still apply in full.
- Gift cards can be cancelled within 14 days of purchase if they have not been used.

Damaged or faulty items

Please check your order when it arrives. If your item is damaged in transit, faulty or not what you ordered:

- Contact me as soon as possible, ideally within a few days
- Include your order number and photos of the item and the packaging.
- I will make it right with a repair, a replacement where possible or a full refund. I will also cover the return shipping in these cases.

Your statutory rights under the Finnish Consumer Protection Act always apply and are not limited by this policy.

Exchanges

Original artworks are one of a kind, so they can't be exchanged for another copy. If you'd like a different piece, please return your item as described above and place a new order.

Contact

Mimosa.pop is a brand of Tiina Makkonen Art
Business ID: 3417591-7
Email: mimosapop@mimosapop.fi
Full contact details: see our Contact information page.

Model withdrawal form

(Complete and return this form only if you wish to cancel your purchase.)

To: Tiina Makkonen Art (Mimosa.pop), mimosapop@mimosapop.fi

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:
Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date: